Petro-Canada Teams With Radiant for Food Ordering and Drive-Thru Service
Petro-Canada is deploying Radiant Systems’ customer self-service food ordering and drive-through point-of-sale solutions in all of its Neighbours stores in Canada, which all have a heavy focus on foodservice.
"To compete effectively for the time-starved consumer, we have to offer not only great products, but also the fastest possible service," said Corinn Smith, advisor for downstream communications at Petro-Canada. "Radiant's Customer Self-Service solution puts the consumers in complete control of the details of their food orders and allows our staff to focus on friendly service and preparing excellent meals."
There are currently 15 Neighbours stores, with more under development, that use the Customer-Self Service and integrated Kitchen Production System to place orders from a range of food items that include specialty coffees, breakfast bagels, hot and cold made-to-order subs, grilled panini, wraps and fresh salads. In addition to the in-store ordering kiosks, Radiant is providing point-of-sale hardware and software for all Neighbours drive-through locations.
Atlanta-based Radiant has deployed more than 5,000 customer self-service ordering kiosks with top convenience retailers in the United States, Canada, and the United Kingdom, enabling made-to-order sandwich programs, specialty coffee offerings, and a wide variety of other complex menus.
Properly designed and implemented self-service solutions are proven to improve the speed of customer service, increase up-sells, and help ensure order accuracy, according to Radiant.
"For more than 10 years Radiant has been providing technology to enhance the foodservice operations of our clients and improve the speed and accuracy of ordering for their customers," said Jimmy Frangis, vice president of the global petroleum and convenience retail division at Radiant Systems. "Petro-Canada is leading the way in bringing customer self-service to the Canadian market and we are proud to be the technology partner for such an innovative retailer."